Frequently Asked Questions
Everything you need to know about brewing and kegging at home.
How long does shipping take within Australia?
Most orders are processed within 24 hours. Delivery typically takes 2-5 business days for metropolitan areas and 5-10 business days for regional locations via our courier partners.
Can I return a product if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that shipping costs for change-of-mind returns are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free payment options like Afterpay and ZipMoney for Australian residents.
Do your kegs and brewing systems come with a warranty?
Absolutely. All KegLand hardware, including Series X Kegerators and BrewZilla systems, comes with a standard 12-month manufacturer warranty against defects.
Do you offer technical support for setup?
Yes, our team of brewing experts is available via email and phone to help you troubleshoot your draft system or brewing software settings.
Can I pick up my order from a physical location?
Yes, customers can select the 'Local Pickup' option at checkout to collect their orders directly from our distribution warehouse in Springvale, Victoria.